Role Overview:
The Key Account Manager will be responsible for developing and nurturing long-term relationships with strategic clients, ensuring their needs are met while identifying opportunities for business growth. The role demands a strong focus on client satisfaction, revenue growth, and collaborative partnerships.
Key Responsibilities:
1. Client Relationship Management
o Act as the primary point of contact for key clients, ensuring their satisfaction and addressing any issues promptly.
o Develop and maintain strong, long-term client relationships to enhance retention and loyalty.
2. Revenue Growth
o Identify upselling and cross-selling opportunities within existing accounts to meet and exceed revenue targets.
o Collaborate with internal teams to deliver customized solutions that meet client objectives.
3. Strategic Planning and Execution
o Develop account strategies tailored to client needs and align them with company goals.
o Monitor and analyse client performance metrics, providing regular updates and recommendations to improve outcomes.
4. Sales Support
o Attend client sales calls to understand client needs, present solutions, and support the sales team in closing deals.
o Participate in client negotiations to ensure mutually beneficial agreements.
5. Coordination and Collaboration
o Work closely with product, support, and delivery teams to ensure seamless service delivery.
o Communicate client feedback and insights to internal teams to drive continuous improvement.
6. Market Insights and Reporting
o Stay updated on industry trends, competitive landscape, and market developments.
o Prepare and present regular account reports, highlighting achievements, opportunities, and challenges.
Qualifications and Experience
· Education: Bachelor’s degree in business administration, Technology, or related fields. MBA preferred.
· Experience: Minimum 2 years in account management, client servicing, or sales, preferably in SaaS, IT, or technology domains.
· Skills:
o Strong interpersonal and communication skills.
o Proven ability to manage multiple accounts and deliver results under tight deadlines.
o Analytical mindset with a focus on data-driven decision-making.
o Familiarity with CRM software and account management tools.
Key Competencies:
· Customer-centric approach with a passion for solving client challenges.
· Exceptional negotiation and problem-solving skills.
· Ability to work independently while thriving in a team environment.
· Strategic thinker with a results-oriented mindset.
